HELP CENTER
HOW TO PLACE ORDER
- You can place an order through our website or submit a request via our Get a Quote page. Alternatively, reach out to us via Live Chat or WhatsApp.
- Once we receive all required details, we will send you a quotation. After you confirm the order, we will issue an invoice via email and we will process your order only after receiving payment.
SHIPPING & DELIVERY
- We print and deliver your T-shirts within 5–10 working days. This timeline starts from the date we receive full payment.
- If you pay after 2:00 PM, we will process it on the next working day. For international shipping, please contact us at tmakersales@gmail.com.
PAYMENT OPTIONS
- Bank Transfer: You can pay via Interbank Giro (IBG) or Direct bank-in to:Name of Bank: Hong Leong Islamic Bank Berhad
Bank Acc. No: 02601024603 - PayPal: You may send payment to tmakersales@gmail.com.
- Cards & Online Banking: Please email your deposit slip and order number to tmakersales@gmail.com so we can verify your payment.
PRICING POLICY
- TMAKER strives for accuracy. However, if an item’s correct price is higher than stated, we will contact you for instructions. Alternatively, we may cancel the order and notify you immediately.
TRACK ORDER
- You can track your order status easily. You can monitor your progress by clicking here.
RETURN ELIGIBILITY
- If you are dissatisfied, please contact us within 7 days of receipt. However, we cannot accept returns after 7 days or if the item has been washed incorrectly.
- Personalised T-shirts with custom artwork are not eligible for return because we cannot guarantee external artwork quality, these sales are final.
REFUND POLICIES
- You may be eligible for a refund if you do not receive the item within 30 days. Similarly, we offer refunds if the item is out of stock.
- In contrast, we cannot refund items that are worn, altered, or customer-damaged, and we will ship these back to you at your own cost.
FINALISING REFUNDS
- If we approve your request, we will issue all refunds via your original payment method. The funds should appear in your account shortly.
FAQ
- If you have more questions, please contact our support team. We are ready to assist with your custom order needs.