Terms and Conditions

terms and conditions

GENERAL TERMS AND CONDITIONS

General Information

(a) This agreement governs your use of TMAKER's site and services, including all orders made or processed for products or services in connection with the site and services, and the user Forums which TMAKER makes available. You and Tmaker Sales Sdn. Bhd., a Delaware corporation providing custom, on-demand merchandise printing, sales, and other related services ("TMAKER"), are the parties to this agreement. If you choose to use other features of the site and services, other terms may apply in addition to those. No exceptions to these terms are effective unless TMAKER has agreed to them in writing.

Terms and conditions

Please contact us, if you have any questions regarding this terms and conditions.
(b) TMAKER may change these terms from time to time. If TMAKER makes changes to these terms, you will be asked to accept the new terms as a condition of continuing to use TMAKER's site and services. If you disagree with any amendments, you must stop using TMAKER's site and services.

Use of the Site and Service Generally

(a) Tmaker owns all intellectual property and other rights, title and interest in and to its site and services (except for user-provided content). Your use of the site and services does not grant you any right, title or interest to these properties, except as follows. Tmaker grants you a limited, revocable license to access and use the site and services for its intended purpose: the provision of an online, on-demand, customizable merchandising solution. You may only use the site and services according to Tmaker's terms, rules, and guidelines found on its site, and Tmaker may revoke this license and limit your access to the site and services according to Section 15 (Termination of Access).

(b) You may not:
    •      interfere with the site and services by using viruses or any other programs or technology designed to disrupt or damage any software or hardware;
    •      modify, copy, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the site and services;
    •      use a robot or other automated means to monitor the activity on or copy information or pages from the site and services, except search engines, traffic counters, or similar basic performance monitoring technology;
    •      impersonate another person or entity;
    •      use any meta tags, search terms, keywords, or similar tags that contain Tmaker's name or trademarks;
    •      engage in any activity that interferes with another user's ability to use or enjoy the site and services, including activity that places a disproportionate burden on the site and services compared to ordinary use from a single, ordinary user;
    •      assist or encourage any third party in engaging in any activity prohibited by this agreement; or
    •      use the site and services to promote hate speech, obscenity, or any content that violates Tmaker's Ethical Guidelines, which Tmaker may change from time to time in Tmaker's sole discretion.

Shops

You can shop our product through our online shop and you are able to create your own t-shirt design through our online designer software. If you have any questions please contact our customer service for help at [email protected]. All merchandise remains our property until payment is fulfilled. Any attempts of frauds will be reported to the police. TAMKER reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. TMAKER holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our online shop. This also includes type faults, price and stock changes. All prices exclude goods and services tax (GST) rate which is 6%. GST will be included when the delivery area is in Malaysia, except: Langkawi, Labuan and Pulau Tioman.


Product Sales

  1. By placing an order using TMAKER's site and services, a customer makes a binding offer for a contract of sale or, as the case may be, a contract for work and materials with TMAKER only (no contract exists between the customer and any applicable shop owner). TMAKER sends an order confirmation via e-mail to the customer. The order confirmation is not an acceptance of the offer, but only acknowledges that the order was received. The offer is only accepted when TMAKER confirms that production has completed in a second e-mail. TMAKER cannot guarantee the continued availability of any products or designs found on its site.
  2. Information, drawings, figures, technical data, specifications of weight, measurements and services contained in catalogues, ads, or price lists are purely informational. TMAKER cannot guarantee the correctness of this information, and if there is any inconsistency between the information described above and the information in an order confirmation email, the order confirmation email controls.
  3. TMAKER reserves the right to reject orders for any reason or no reason. If TMAKER rejects an order, it will notify the customer.
  4. TMAKER's performance of an order is completed when the shipment provider completes delivery to the customer's address, according to the records of the shipment provider. If there is an interruption of delivery, and TMAKER cannot replace the order in a reasonable amount of time, TMAKER will notify the customer immediately.
  5. If there is a product defect or if you are dissatisfied with your order for any reason, TMAKER's return policy will apply, which TMAKER may change at any time in its sole discretion.

Delivery & Shipment

  1. TMAKER warrants that it will ship orders within three weeks after orders are placed. Normally, goods are shipped within a few days and typical delivery times are 2-4 days, but in certain circumstances shipment and delivery can take up to three weeks. Customers and TMAKER may separately agree to more specific delivery times and terms in a separate writing or agreement (such as a request for express shipping).
  2. TMAKER will make delivery using a shipment service provider of its choosing. The customer must pay standard shipping costs which may depend on order value and shipping destinations. Shipping costs are displayed at checkout.

International taxes and duties

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

Payment

  1. Customers may choose to pay by Direct Bank Transfer, PayPal, Online Banking/ Credit Card/ Direct Debit, or other payment methods. TMAKER reserves the right to limit the method of payment chosen by the customer depending on order value, shipment destination, or other objective criteria.
  2. If the customer selects a payment method or provides payment information that makes it impossible or impractical for TMAKER to receive payment (for example, the customer's account lacks sufficient funds, or the customer provided incorrect payment information) through no fault of TMAKER's own, the customer agrees that TMAKER may add an additional charge to the order to recoup costs associated with processing or attempting to process the impossible or impractical transaction.
  3. TMAKER may sub-contract third parties to process payment.
  4. If the customer fails to pay, TMAKER may assign its claims to a debt collection agency and transfer the personal data required for collecting payment to these third parties.

Title to Products

Until TMAKER receives full payment for an order and the order is shipped, title to the goods remains with TMAKER. Upon transfer of the goods to the carrier, title and risk of loss passes to the customer. The customer should handle products with care until the transfer of ownership is complete (for example, in case of a product return)


Disclaimers

  1. You agree that TMAEKR has no responsibility for any damages suffered by you in connection with the site and services, and that use of the site and services, including all content, data or software distributed by, downloaded, or accessed from or through the site and services, is at your sole risk. You understand and agree that you will be solely responsible for any damage to your business or your computer system or any loss of data that results from your actions and your use of the site and services. TMAKER does not control or endorse in any respect any information, products, or services offered by third parties through the site and services, and is not responsible for any possible representations and warranties these third parties may make.
  2. Due to normal changes in our industry and in our technical production processes, TMAKER may reasonably deviate from the descriptions and information found in its catalogues, and other documents with respect to material, color, weight, measurements, design, or other features.
  3. TMAEKR may use subcontractors or third parties to provide certain elements of its site and services. You agree that TMAKER will not be liable to you in any way for your use of these services.

Returns & Refunds

For any reason you are not satisfied with your product, please contact us within 7 days from receipt of your order and explain to us what has gone wrong. Returns will not be accepted after 7 days or if they have been worn or washed incorrectly. Returns are not accepted on personalized T-shirts where personal artwork, images, or photos have been uploaded as we cannot guarantee the quality of artwork for unknown sources.
Items purchased online can be refunded in one of the following ways:
  1. Items purchased online can be refunded once the customers do not received the item within 30days.
  2. Item purchased online can be refunded once the item purchased was out of stock.
  3. Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.

If you request a refund, the purchase price will be refunded to you using the original payment method.


User Representations and Warranties; TMAKER's Right to Refuse Performance

  1. If you upload designs or make changes to products in any way (for example, adding custom text), you represent and warrant to TMAKER that you have all necessary rights (for example, in trademark, copyright, privacy rights, publicity rights, common law, etc.) to use the text or design without violating the rights of any third party. TMAKER may, in its sole discretion, refuse to print any designs or text that you submit. However, TMAKER is not obligated to review any of your submissions.
  2. You agree to (a) indemnify and (b) release TMAKER from all liability (including costs and attorney's fees) for claims relating to the alleged or actual infringement of any third-party rights and any law to the extent that such claims relate to your use of TMAKER's site and service. If you are a shop owner with TMAKER, TMAKER may offset amounts in your shop owner account to satisfy the indemnification payments owed according to this paragraph.

Security

All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured. TMAKER co-operate with iPay88 for redemption of credit card payments. TMAKER has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates. We will not leave or sell your personal information to any third-parties without your permission.

(a) Applicable law
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Swedish law. TMAKER may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
(b) Ownership of right
All rights, including copyrights at tmaker.my remain with TMAKER and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

(c) Privacy Policy
The personal information you forward to TMAKER will only be used in order to fulfill the undertakings TMAKER have and to assure you the best service. TMAKER will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. TMAKER assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from tmaker.my, please send an email to [email protected].

Termination of Access

  1. TMAKER may refuse to provide its site and services to you, in full or in part, effective immediately and without notice, for any reason or no reason, but especially if TMAKER believes that you (or any others whom TMAKER believes that you act in concert with) have violated or will violate any laws, rights, or term (or the spirit of any term) of any agreement you are a party to with TMAKER, its affiliates, contractual partners, or users; or if TMAKER believes in its sole discretion that your use of the site and services may create any risk (including any legal risk) for TMAKER, its affiliates, contractual partners, or users. Limitation of access may include removal or modification of content that you have uploaded or otherwise sent to or through the site and service.
  2. If TMAKER exercises its rights under Section 15(a), or if you delete your account, this entire agreement and any other agreements you have entered into with TMAKER will survive indefinitely until otherwise terminated according to their terms, if applicable.

Terms of use

The personal information you forward to TMAKER will only be used in order to fulfill the undertakings TMAKER have and to assure you the best service. TMAKER will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. TMAKER assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from tmaker.my, please send an email to [email protected].

CONTACTING US

If there are any questions regarding this terms and conditions you may contact us .

terms and conditions

terms and conditions

TMAKER is one of the custom t-shirts supplies in Malaysia. They provided various style of t-shirt in Unisex, Men, Women and also Kids. Besides, you also can customize your own style t-shirt at Tmaker (www.tmaker.my/design/) in any way that they would like. By intelligently printing technologies, Tmaker allow custom shirt printing in production runs as small as one pieces.

The company’s line of business includes the retail or wholesale of specialized brand of shirts and customize shirts. Tmaker’s main product line includes polo shirts, t-shirts, hoodies, caps, aprons, towels and other special custom apparel that can easily be personalized with images, custom text and imprinted or embroidered. Using state of the art production equipment and the latest technologies in software, the company has established itself to be the optimal choice for customized apparel. If you have any questions reagrding this terms and conditions , please contact us.